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Privacy Policy for Malaysia accounts

Dragon Tiger, Football Studio and Touch 'n Go wallet actions create account records; our Privacy Policy explains what we collect, why we use it, and how you can…

Account data useCookie choicesMalaysia privacy contactPayment record care
everton888 Privacy Policy for Malaysia accounts
CONTACT PATHS

Contact us about privacy choices

Privacy questions should reach the team that can check account records, not a general lobby feed. Tell us which data point you mean, such as login history, wallet reference, cookie setting or document check, so we can trace it without asking for extra details. We may need to confirm account ownership before making changes, sending copies or deleting records.

Team online

Privacy email

Send privacy requests through the address shown in your account area. Include your registered mobile or email, the data category involved, and the action you want, such as correction, access, deletion or consent change.

Live chat handover

Use live chat when you need help finding the privacy channel. The chat team can record your request, confirm basic account details, and pass the case to staff who handle data matters.

Account message centre

For sensitive changes, the message centre keeps the conversation inside your logged-in account. This helps us match the request to your profile while reducing the need to share data in open channels.

DATA CARE

Data handling around your account

Privacy work is part of how we run the account area each day. We separate account access data, payment references, device signals, cookie choices and support history so only staff with a…

Data we collect

We collect data you give us, data created by account activity, and technical signals from your device. Examples include contact details, login times, wallet references, IP address, browser type and support messages.

Why we use it

We use account data to create and secure your profile, process wallet records, answer support messages, detect misuse, manage disputes and meet duties that apply where local law permits access.

Cookies and device signals

Cookies help keep you logged in, remember language choices and measure whether pages load correctly. You can adjust browser settings, but some account functions may not work as intended without required cookies.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX records may show transaction time, status, reference code and linked account details. We use these records to reconcile wallet activity and handle payment queries.

Retention period

We keep records while your account is active and longer when security, dispute, tax, audit or legal reasons require it. After that, we delete, anonymise or isolate data from normal account tools.

Change requests

You can ask us to correct inaccurate data, send a copy of certain records or delete data where the law allows. We may refuse changes that would weaken security or break legal duties.

Privacy questions before you join

These answers explain how the Privacy Policy works when you open an account, use wallet options or contact support. They do not replace the full policy, but they help you understand common data choices before you share details with us. If your case involves a specific account record, contact us from the logged-in area.

It covers data linked to your account, identity checks, device, wallet activity, game session records and support messages. It also covers cookie data and technical logs created when you access the site.

Payment-related data helps us match Touch 'n Go, GrabPay, Boost dan FPX activity to your account, confirm transaction status and resolve wallet queries. We keep only the record needed for those purposes.

Yes, you can ask for a copy of certain account data through the privacy contact path. We will confirm account ownership first and may withhold details that affect security or another person’s privacy.

Contact us from your logged-in account and explain which detail is wrong. We may ask for proof before changing identity, mobile, email or wallet records because those fields protect account access.

Cookies can store session, language and device preferences, and some are needed for secure login. You may change browser settings, but blocking required cookies can affect account access and page functions.

You may request deletion where local law allows and where we no longer need the data for security, dispute, audit or legal reasons. Some records may be kept in restricted form.

Use the privacy email, live chat handover or account message centre. Give enough detail to locate the record, but avoid sending passwords, full bank details or extra documents unless we ask.